This website is owned and operated by The Training Hub Group Limited known as The Training Hub (otherwise referred to as ”we”, “our”, or ”us”), a company limited by shares that is registered in England and Wales with the company number 11345276 and the registered office address 281 Palatine Road, Manchester, England, M22 4ET. Our VAT registration is 307 5515 15.
Please read these terms carefully before using our website. Using this website indicates that you accept these terms, regardless of whether or not you choose to register with us. If you do not accept these terms, do not use our website.
You should understand that by placing an order with us, you agree to be bound by these Sales Terms. Please understand that if you refuse to accept these Sales Terms, we will not be able to provide any services to you.
We process information about individuals in accordance with our Privacy Policy. Please refer to the policy on our website for information on how personal information will be handled and processed by us. By using our services or website, you consent to such processing, and you promise that all personal and other data provided by you is accurate.
We reserve the right to make changes to these terms and conditions to the extent it is operationally necessary or reasonable to do so. We may need to do this at any time and without prior notice to you. Please check these terms and conditions regularly to take notice of any changes made. Your continued use of our services after changes are made constitutes acceptance of these terms and conditions as modified.
We always aim to process your order immediately if an online order, face to face training is usually the same day or, at the latest, the day after the order has been placed. However, this is not guaranteed. Once the order has been received by the team, it normally takes up to 2 working days to confirm. We will nevertheless send you an e-mail (if an e-mail address has been given) to let you know when your order has been accepted.
On average, more than 97% of our requests are accepted on the day of request. Some, however, are susceptible to conditions outside of our control. On the few occasions that this may happen, it is more than likely that your request will be delayed. If your order has not accepted on the given date though, we recommend that you contact our Customer Service Team on help@thetraininghub.com to notify us. We will then do our best to locate your training request.
Please refer to our Privacy Policy on our website for full details of how your personal information will be handled and processed by us.
Unless stated otherwise, the intellectual property rights and copyrights for all material displayed on our website (and contained in the online courses and materials accessed via our website) are owned by us or our licensors. You may download and print extracts from our website (or from the online courses accessed through our website) for your own personal, non-commercial purposes. You should not use any extracts from our website for any other purposes. Any rights not expressly granted in these terms and conditions are reserved.
No part of our website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.
With the exception of the online courses and associated material (which are dealt with in our terms and conditions), the material on our website is provided on an “as is” basis, without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect with respect to our website.
All fees for customers based or registered in the UK exclude VAT (which will be charged at the prevailing rate also unless otherwise indicated) and are as set out on our website or the quotation (if applicable), unless in cases of obvious error.
We may charge additional fees for our services where these services have been requested by you and agreed with you.
Payment of an invoice rendered to the Client by The Training Hub is to be paid strictly paid by proforma or within 30 calendar days of the date of the issued invoice (subject to The Training Hub discretion). If payment is made within 30 calendar days, there shall be a discount for prompt payment.
If payment is made beyond the 30 calendar day period, The Training Hub’s charges shall be at its full rates which are as follows: £50 for each training credit invoiced plus VAT/£1500 for each bolt-on invoiced plus VAT/£750 per face to face training session invoiced plus VAT.
Payment plans are offered at our discretion. All discounts will be withdrawn should payment not be received within 30 calendar days of being due. Default credit price is £50 per credit. For bolt-on purchases, the price is £1500 per bolt-on. For each day your invoice is overdue, we will apply a charge of 8% per day.
All late payments have a reoccurring admin charge of £30 per month.
Any incentive accessed will be re-charged at the list price. This relates to free credits & face to face vouchers.
The free online courses we offer every 8 weeks can be used without a credit being taken, and any learner allocated the course while they are free has up to 90 calendar days before the free course will disappear. If the free course is completed, it will be logged permanently within the client and learner account as normal. Paid courses never expire.
Free access to mandatory online training is given at our discretion and will only be applicable from the date of the booking and not an extension of any current mandatory online access you may have.
Unless otherwise agreed, you shall pay our invoice in full and in cleared funds and without deduction or set-off, within 30 calendar days of the date of this invoice by BACS to the following account:
Payment can also be made via debit or credit card via Paypal or cheque.
It is at the company discretion to revoke the 30 calendar day payment terms and request an invoice to be proforma.
View the technical specifications required to use the Learning Platform or telephone our Customer Services team. To the extent permitted by law, we accept no responsibility or liability for your failure to use all or part of the Learning Platform due to your computer system not meeting the specifications required to utilise the Services. We are under no obligation to provide the Services by an alternative means if your computer system does not meet the specifications required to utilise the Services.
Unlimited Access is for every adult working in that requires genuine use for their duties within the sector they have an account with. Clients are prohibited from re-selling or granting access to anyone outside of their establishment. The Training Hub Group reserve the right to limit or deny access to users found to be in breach of these conditions.
The Training Hub offers a Fair Refund Policy Equitable Upon purchasing any of our training services.
Should you purchase an online course, package or bundle of credits, you have the right to claim a full refund within 7 calendar days. Refunds need to be requested in writing to payments@thetraininghub.co.uk.
Should any of the credits within the package/bundle or Online courses purchased have been started or completed then we reserve the right to refuse a refund or charge for the credits used at the individual price per credit.
To receive a full refund within 14 calendar days of purchasing your bundle or package you must not have started, allocated or used any of your credits.
No refunds will be given on any Online courses that have been completed and signed off.
All face to face training booked must be cancelled 7 calendar days before the session taking place. Otherwise, 100% of the cost will be charged.
Customers may place an order with us through our website concerning the Services sold on our website. We will send a welcome email acknowledging your purchase, which constitutes the start of the contract between us to provide our Services to you.
Save to the extent permitted by law, we (and any of our group companies and the officers, directors, employees, shareholders, sub-contractors or agents of any of them) exclude all liability and responsibility (including without limitation in respect of negligence) from any amount or kind of loss or damage arising out of or in connection with your use of this website.
We do not exclude or attempt to limit in any way our liability:
Subject to the exclusions/limitations set out above, we shall not be liable to you for any indirect or consequential loss or damage of any nature whatsoever arising and whether caused in tort (including negligence), breach of contract or otherwise (even if foreseeable), any loss of income or revenue, loss of business, loss of profit of contracts, loss of anticipated savings, wasted third party costs, and/or loss of data, management or office time.
Links to third party websites on our website are provided solely for your convenience. If you use these links, you leave our website. We have not reviewed all of the third-party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to by our website, you do so entirely at your own risk.
You can contact us via :
Email: info@thetraininghub.com
Address: 125 Deansgate, Manchester, M3 2BY
Write to Us:The Training Hub Group, 18 –22 Mosley Street, Manchester, M2 3AG
This privacy policy is for The Training Hub Group Ltd (‘our’, ‘we’, ‘us’) registered company number 11345276 with registered address 281 Palatine Road, Manchester, M22 4ET
In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.
The Training Hub Group Ltd is committed to processing personal information about its customers in ways that comply with its legal and
We respect and value the privacy of everyone who enquires or purchasesour servicesand will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.What
The policy sets out how we use personal data.
The Training Hub Groupwill not share your data with any other third party. We will, from time to time, contact you about our service and any changes or additions to your e-learning courses.
Data collection
The Training Hub Groupmay collect personal information which we receive when you:
We may collect the following types of information:
Appropriate firewall technology is usedwithinto prevent unauthorised access. All personal data is backed up daily, and archives are stored off-site in a secure location.
We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.
The customer organisation data (organisation name, address, URL and key business and contact information) will be stored securely on The Training Hub Group’s Customer Relationship Management (CRM) system for the purpose of managing the relationship and service, ensuring satisfaction and awareness of products and developments.
The organisation’s individual learner data (first/last name and email) will be stored on The Training Hub Group’s Learner Management System (LMS) to enable learners to access the online learning service, complete courses, answer questionnaires, access resources, record learning progress and download personalised certificates.
The Training Hub Groupwill invite customers to renew their service before the serviceexpiry date. If the organisation chooses not to renew the service, access to thepaidcourses and will no longer be availablebut you will still have access to free courses via The Big Initiative. Three months after the contract expiry date has passed, ifno service renewal has been agreed –we will:
An individual learner can request that The Training Hub Groupdeletes any personal data and training history.
Our Sites and Services do not target and are not intended to attract children under the age of 10.
The Training Hub and associated companies do not knowingly solicit personalInformation from children under the age of 10. Should we learn or be notified that we have collected information from users under the age of 10, we will immediately delete such personal information. If you are under 10in your country of residence, please ask your parent or guardian to provide their information for you.
We may contact you for marketing purposes if you have consented to receive marketing information, if you have made an enquiry regarding The Training Hub Groupservices, or if it has been identified that The Training Hub Groupservices may be of legitimateinterest to you. We do not use your data in away you would find intrusive or which could cause harm, and you have the right to stop us from contacting you for marketing purposes at any time. Please email info@thetraininghub.com
We use your information to:
Keeping your information safe and secure
The Training Hub GroupLearning Ltd is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used,shared or destroyed, and against it being lost.
Under the GDPR, individuals can ask for confirmation that their data is being processed and access it. The Training Hub Groupreserves the right to make a reasonable charge for the information where a request is manifestly unfounded or excessive, particularly if it is repetitive. Once an individual’s identity is verified, The Training Hub Groupwill endeavour to respond without delay, and within the one month specified by law.
Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties.
This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities. All our systems are located within the UK or EEA
We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.
The TrainingHub Groupoperates an email newsletter programme through the website, used to inform subscribers about products and services we supply through the website. You can also manage your subscriptions if you write to us.
Email marketing campaigns sent to you byus may contain tracking facilities within the actual email. Your activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity, other activity around how you access and view the emails and tracking with the aim of improving your experience and how we present our email newsletter going forward.
This information may be usedto refine future email campaigns and supply you with more relevant content based on your activity.
You will be able to unsubscribe from an email newsletter from us by clicking the applicable unsubscribe link in our email –or other instructions provided by us in the email.
We use a chat function on the TheTraining Hub Groupwebsite. All information handled by our chat client is considered private and protected by the highest levels of security. Non-public information is not stored in its database. All chat sessions and user data are maintained and archived on secure servers.Access to your chat data is password protected and passwords are account specific.
This website uses cookies to improve your experience when visiting the website. Cookies are small files saved to your device that track, save andstore information about your interactions with and usage of the website. This allows the website, through its server to provide you with a tailored experience within this website.
We use the following cookies:
By continuing to use this site, you are accepting our use of these cookies that make advertising and communications more relevant to you and your interests, and further help us to improve the site.
Other cookies may be stored on your device by external vendors when this website uses referral programs, sponsored links or adverts. These cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected without your consent.
Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.
We participate with social media platforms subject to their privacy policies and terms.
You should use social media platforms wisely and communicate/engage upon them with due care and caution in regard to your own personal data. We will not request personal data through social media platforms. If you want to discuss something of a sensitive nature, then please use a more appropriate channel such as a telephone call or email.
This website may use social sharing buttons which help share web content directly from web pages to social media platforms. You should use these buttons with care. Note that the social media platform may track and save your request to share a web page through your social media platform account.
We share web links on social mediapages. Sometimes, these links can be shortened. These shortened URLs or even the displayed URL can be hacked or otherwise changed against our wishes to divert you to another site.We are not responsible if you are redirected to the incorrect site.
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in September 2019
You can contact us via :
Email: info@thetraininghub.com
Address: 125 Deansgate, Manchester, M3 2BY
Write to Us:The Training Hub Group, 18 –22 Mosley Street, Manchester, M2 3AG
In compliance with the General Data Protection Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) The Training Hub and its associated group of companies provides website visitors with a ‘plain English’ notice regarding our data collection and processing policies and procedures in The Training Hub and its associated group of companies’ GDPR Data Collection and Processing Notice (“Data Use Notice”). Please click here to view our Data Use Notice.
In the event that there is a conflict with the terms of this Privacy Policy, as set forth below, and the terms of the GDPR Notice, the following order of precedence shall apply: first, in The Training Hub and its associated group of companies’ GDPR Notice; and secondly, in The Training Hub and its associated group of companies Privacy Policy.
This Policy applies to individuals who provide personal data and personal information via visiting The Training Hub and its associated group of companies websites (“Visitors”), registering to use the Services (“Customers”), and registering to attend The Training Hub and its associated group of companies’ corporate events (“Attendees”). “Personal data” and “personal information”, as used herein, means data, including data about individuals in European Union member countries (“EU Persons”), that is within the scope of the Regulation (EU) 2016/679, that is received by The Training Hub and its associated group of companies from the European Union, and recorded in any form.
How we collect and store information depends on the websites you visit, the activities in which you participate, and the Services you use. You can use some of the Services without providing any information, although several categories of information are automatically collected from you when you use the Services, as described below.
When expressing an interest in obtaining additional information about the Services or registering to use the Services, The Training Hub and its associated group of companies require you to provide personal data, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services, The Training Hub and its associated group of companies may require you to provide financial qualification and billing information, such as, but not limited to, billing name and address, birth year, credit card number, and the total number of employees within the organisationthat will be using the Services (“Billing Information”). The Training Hub andits associated group of companies may also ask you to provide certain optional additional information, such as, but not limited to, company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information are referred to collectively as “Data About Customers” in the case of Customers, “Data About Visitors” in the case of Visitors, and “Data About Attendees” in the case of Attendees. Pursuant to this Policy, “Data About Customers”, “Data About Visitors”, and “Data About Attendees” may include personal data.
The Training Hub and its associated group of companies may automatically collect certain information about the computer or devices that are used to access the Services, including mobile devices, through commonly-used information-gathering tools, such as cookies and web beacons (“Website Navigational Information”). Website Navigational Information includes standard information from your browser or device (such as browser/device type and language), your Internet Protocol (“IP”) address, and the actions you take onThe Training Hub and its associated groupof companies websites, such as the pages viewed and the links clicked.
We may also collect and analyseinformation such as: (i) location information (as described in the next section below), unique device identifiers and other information about your mobile phone or other mobile device(s), browser types, browser language, operating system, the state or country from which you accessed the Services; and (ii) information related to the ways in which you interact with the Services, such as referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services, error logs, and other similar information. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
We may use information about your location to customisethe Services with location-based information, advertising, and features. If you accessthe Services through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this.
We may obtain information about you from third parties, such as marketers, partners, researchers, and others. If you access the Services through a third-party connection or log-in, you authoriseThe Training Hub and its associated group of companies to collect, store, and use, in accordance with this Policy, any and all information available to The Training Hub and its associated group of companies through the third-party interface. Should you choose to voluntarily disclose information throughthe Services, such as on message boards, third parties can view publicly and collect that information without our knowledge and such disclosure may result in unsolicited messages from other individuals or third parties.
We may aggregate and/or de-identify information collected by the Services or via other means such as corporate events so that the information is not intended to identify you. This Policy does not restrict our use or disclosure of aggregated and/or de-identified information.
This Section describes our practices with respect to how we use cookies. By using our Services with your browser set to accept cookies, you are consenting to our use of cookies in the manner described herein.
We may collect data about your use of the Services through the use of cookies, Internet server logs, tracking pixels (also called web beacons) and similar technologies. A cookie is a small text file that is placed on your computer or mobile device when youvisit a website, that enables us to recognise your computer/device, store your preferences and settings, enhance your user experience by delivering content specific to your interests, perform searches and analytics, and assist with security administrativefunctions. An Internet server log is a file where website activity is stored. Server logs are used to track usage and provide security. A tracking pixel, which is also referred to as a web beacon or a clear GIF, is an electronic tag with a unique identifier that is embedded on webpages, in online advertisements and/or email. These pixels are designed to provide usage information, such as advertising impressions or clicks, measure popularity of the Services and associated advertising, and access user cookies.
We use third parties to assist us in advertising, tracking aggregated and/or de-identified site usage statistics, and providing content-sharing services to support the Services. These third parties may also use cookies and similar technologies to collect similar information about your use of the Services. For instance, the cookies may reflect de-identified data linked to or derived from data you voluntarily have submitted to us, e.g. a hashed version of your email address, which we may share with service providers, solely in non-human readable form. We do not control these third-party technologies, and their use is governed by those parties’ privacy policies.
We use both session cookies and persistent cookies. A session cookie is used to identify a particular visit to our site. These cookies expire after a short time, or when you close your web browser after using our Services. We use these cookies to identify you during a single browsing session. A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in. Another type of cookies is Flash cookies, which are stored with your Adobe Flash Player files and help in the viewing of content that uses the Adobe Flash player.
a. Why doesThe Training Hub and its associated group of companies use cookies and similar technologies?
The Training Hub and its associated group of companies usecookies and similar technologies for the following purposes:
Authentication and Security: To log you into the Services; to protect your security; and to help us detect and fight spam, abuse, and other activities that violate The Training Hub and its associated group of companies’Terms of Use. For example, these technologies help authenticate your access to the Services and prevent unauthorisedparties from accessing your account. They also let us show you appropriate content through the Services.
Preferences: To remember information about your browser and your preferences,andto remember your settings and other choices you have made.
Analyticsand Research: To help us better understand how people use our Services, we work with a number of analytics partners, including Google Analytics; and to help us improve and understand how people use the Services. For example, cookies help us test differentversions of our Services to see which particular features or content users prefer. We may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics. We might also optimiseand improve your experience using the Services by using cookies to see how you interact with the Services, such as when and how often you use them and what links you click on. To find out more about how Google uses data when you visit a website that uses Google Analytics, please visit https://www.google.com/policies/privacy/partners/.
PersonalisedContent: To customisethe Services with more relevant content.
Advertising: To provide you with more relevant advertising. As explained below, third parties whose products or services are accessible or advertised via the Services may use cookies to collect information about your activities on the Services, other sites, and/or the ads you have clicked on. This information may be used by them to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads. Targeting and advertising cookies on the Services may include Google and other advertising networks and services we use from time to time.
For more information about targeting and advertising cookies and how you can opt out, you can visit http://youronlinechoices.eu/ or www.allaboutcookies.org/manage-cookies/index.html. Please note that to the extent advertising technology is integrated into the Services, you may still receive advertisements even if you opt out of tailored advertising. In that case, the ads will not be tailored to your interests.
We use these technologies on the Services, including our websites and apps. We do not release the information collected from our own cookies to any third parties, other than to our service providers who assist us in providing the Services and only in accordance with this Policy.
You have a number of options to control or limit how we and our partners use cookies. Most browsers automatically accept cookies, but you can modify your browser setting to limit or decline cookies by visiting your browser’s help page. The browser manufacturers, not The Training Hub, control these settings. You can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). You can also manage the use of Flash technologies, including Flash cookies, with the Flash management tools available at Adobe’s website. If you choose to decline cookies, please note that you may not be able to sign in, customise, or use some features of the Services. For general information about cookies and how to disable them, please visit allaboutcookies.org.
The Training Hub and its associated group of companies usesData About Visitors,Data About Attendees, and Data About Customers, which may include personal data, to perform the services requested. For example, if you fill out a “Contact Me” web form, The Training Hub and its associated group of companies will use the information provided to contact you about your interest in the Services.
The Training Hub and its associated group of companies usesData About Attendees to plan and host corporate events, host online forums and social networks in which event attendees may participate, andpopulate online profiles for Attendees on the Services.
The Training Hub and its associated group of companies may also use Data About Customers, Data About Visitors, and Data About Attendees for marketing purposes. For example, The Training Hub and its associated group of companies may use informationyou provide to contact you to further discuss your interest in the Services and to send you information regarding The Training Hub and its associated group of companies, its affiliates, and its partners, such as information about promotions or events.
The Training Hub and its associated group of companies usesBilling Information solely to check financial qualifications and collect payment from prospective Customers and Attendees.
The Training Hub and its associated group of companies uses Website Navigational Information to operate and improve The Training Hub and its associated group of companies websites, to protect The Training Hub and its associated group of companies and third parties, for security, and to prevent fraud and violation of The Training Hub and its associated group of companies applicable agreements. The Training Hub and its associated group of companies may also use Website Navigational Information alone or in combination with Data About Customers and Data About Visitors to provide personalisedinformation about The Training Hub and its associated group of companies.
The Training Hub and its associated group of companies’Customers may electronically submit data or information to the Servicesfor hosting purposes. The Training Hubwill not review, share, distribute, or reference any such data except as provided in an agreement between The Training HubandCustomer, or as may be required by law.
We may disclose to and/or share your information with affiliated and non-affiliated third parties in the following circumstances.
a. Consent: If you consent to the disclosure, we may do so.
b. Service Providers: For business purposes, we may provide access to your information to select third parties who perform services for us such as billing, sales, marketing, advertising, market research, fulfilment, data storage, transfer, analysis and processing, analytics, participation and legal services.
c. Other Third Parties: From time to time, The Training Hub and its associated group of companies may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from The Training Hub and its associated group of companies, The Training Hub and its associated group of companies may share Data About Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). If you do not want your information to be shared in this manner, you may emailinfo@thetraininghub.co.uk. However, we do not control our business partners’ use of the Data About Customers we collect, and their use of the information will be in accordance with their own privacy policies.
d. Data About Attendees:The Training Hub and its associated group of companies does not share DataAbout Attendees with business partners unless:(i) you specifically opt-in to such sharing via an eventregistration form; or (ii) you attend a The Training Hub and its associated group of companies eventand have your attendee badge scanned by a business partner. If you do not want your information tobe shared,you may email info@thetraininghub.co.uk If you choose to share your information withbusiness partners in the manners described above,your information will be subject to the businesspartners’ respective privacy policies.
e. Protection of The Training Hub and its associated group of companies and Others:We may discloseany of your information to:(i) comply with legal process; (ii) enforce any agreements that you enteredinto with us; (iii) respond to claims that any content violates the rights of third parties; (iv) respond toyour requests for customer service; and/or (v) the extent necessary for the purposes of the legitimateinterests pursued by us or by the third party or parties to whom the data are disclosed,except wheresuch interests are overridden by the interests for fundamental rights and freedoms of the datasubjects. We may also disclose information to law enforcement agencies in emergency circumstances,where the disclosure of such information is consistent with the types of emergency disclosurespermitted or required by law.
f. Business Transfers: We reserve the right to disclose and transfer all of your information, including, without limitation, your Contact Information, Billing Information, or Optional Information, to a successor (or potential successor) company in connection with a merger, acquisition, or sale of all, or components, of our business, or in connection with due diligence associated with any such transaction.
We may use third-party web analytics services such as Google Analytics. These service providers use Website Navigational Information to help us analysehow users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology (including your IP address) will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-On by clicking here.
Third parties whose products or services are accessible or advertised via the Services may also place cookies or other tracking technologies on your computer, mobile phone, or other device used to access the Services to collect information about your use of the Services in order to (a) inform, optimise, and serve ads based on past visits to our websites and other sites and (b) report how our advertising impressions, other uses of advertising services, and interactions with these advertising impressions and advertising services are related to the use of our Services. We also allow other third parties (e.g., ad networks and ad servers) to serve tailored ads to you on the Services,and to access their own cookies or other tracking technologies on your computer, mobile phone, or other deviceyou use to access the Services.
We neither have access to, nor does this Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other deviceyou use to access the Services by non-affiliated, third-party ad technology, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of ad targeting as described below.
You may receive tailored advertising on your computer or mobile device through a web browser. If you are interested in more information about tailored browser advertising and how you can generally control cookies, you may visit the Network Advertising Initiative’s Consumer Opt-Out Link, the Digital Advertising Alliance’s Consumer Opt-Out Link ,or the European Interactive Digital Advertising Alliance, “Your Online Choices” page to opt out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customiseGoogle Display Network ads, you can visit the Google Ads Settings page. Please note that,to the extentadvertising technology is integrated into the Services, you may still receive advertisements even if you opt out of tailored advertising. In that case,the ads will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.
Weutilise PayPal for any financial payments and any data submitted to PayPal are subject to PayPal’s Privacy Policy - https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
We have appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorisedaccess and maintain data security of, and to use correctly, the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
Although we take appropriate measures to safeguard against unauthoriseddisclosures of information, we cannot assure you that personal information that we collect will never be disclosed in a manner that is inconsistent with this Policy.
The Training Hub and its associated group of companies offerVisitors, Customers, and Attendees who provide contact information a means to choose how The Training Hub and its associated group of companies with you. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located atthe bottom of each of The Training Hub and its associated group of companies marketing emails. Additionally, you may sendrequests to legal-info@thetraininghub.co.uk
The Training Hub and its associated group of companies may provide bulletin boards, blogs, or chat rooms through the Services. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums,and may be used to send you unsolicited messages. The Training Hub and its associated group of companies arenot responsible for the personal information you choose to submit in these forums.
Customers, Visitors, and Attendees may elect to use The Training Hub and its associated group of companies referral program to inform friends about the Services. When using the referral program, The Training Hubrequests the friend’s name and email address. TheTraining Hubwill automatically send the friend a one-time email inviting him or her to visit The Training Hub and its associated group of companies’websites. The Training Hub and its associated group of companies donot store this information.
The Training Hub and its associated group of companies posta listof Customers and testimonials on The Training Hub and its associated group of companies’websites that contain information such as Customer names and titles. The Training Hubobtains the consent of each Customer prior to posting such information or testimonials.
The Services may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party websites. Any information you provide via those services is subject to theapplicable third party privacy policies and is not covered by this Policy.
Our Services do not target and are not intended to attract children under the age of 13. info@thetraininghub.co.uk does not knowingly solicit personal information from children under the age of 13. Should we learn or be notified that we have collected information from users under the age of 13, we will immediately delete such personal information.
You can contact us via :
Email: info@thetraininghub.com
Address: 125 Deansgate, Manchester, M3 2BY
Write to Us:The Training Hub Group, 18 –22 Mosley Street, Manchester, M2 3AG
You may review and update certain user profile information by logging in, as applicable, to the relevant portions of the Services where such information may be updated, or by contacting info@thetraininghub.co.uk
The Training Hub and its associated group of companies reserves the right to change this Policy from time to time. Please check this page periodically for changes. If we make any material changes to this Policy, we will provide notification of the material changes to this Policy through The Training Hub and its associated group of companies’websitesat least thirty (30) daysprior to the change taking effect.
This Policy was last modified on February 27, 2018
This website is owned and operated by The Training Hub Group Limited known as The Training Hub (otherwise referred to as ”we”, “our”, or ”us”), a company limited by shares that is registered in England and Wales with the company number 11345276 and the registered office address 281 Palatine Road, Manchester, England, M22 4ET. Our VAT registration is 307 5515 15.
Please read these terms carefully before using our website. Using this website indicates that you accept these terms, regardless of whether or not you choose to register with us. If you do not accept these terms, do not use our website.
You should understand that by placing an order with us, you agree to be bound by these Sales Terms. Please understand that if you refuse to accept these Sales Terms, we will not be able to provide any services to you.
We process information about individuals in accordance with our Privacy Policy. Please refer to the policy on our website for information on how personal information will be handled and processed by us. By using our services or website, you consent to such processing, and you promise that all personal and other data provided by you is accurate.
We reserve the right to make changes to these terms and conditions to the extent it is operationally necessary or reasonable to do so. We may need to do this at any time and without prior notice to you. Please check these terms and conditions regularly to take notice of any changes made. Your continued use of our services after changes are made constitutes acceptance of these terms and conditions as modified.
We always aim to process your order immediately if an online order, face to face training is usually the same day or, at the latest, the day after the order has been placed. However, this is not guaranteed. Once the order has been received by the team, it normally takes up to 2 working days to confirm. We will nevertheless send you an e-mail (if an e-mail address has been given) to let you know when your order has been accepted.
On average, more than 97% of our requests are accepted on the day of request. Some, however, are susceptible to conditions outside of our control. On the few occasions that this may happen, it is more than likely that your request will be delayed. If your order has not accepted on the given date though, we recommend that you contact our Customer Service Team on help@thetraininghub.com to notify us. We will then do our best to locate your training request.
Please refer to our Privacy Policy on our website for full details of how your personal information will be handled and processed by us.
Unless stated otherwise, the intellectual property rights and copyrights for all material displayed on our website (and contained in the online courses and materials accessed via our website) are owned by us or our licensors. You may download and print extracts from our website (or from the online courses accessed through our website) for your own personal, non-commercial purposes. You should not use any extracts from our website for any other purposes. Any rights not expressly granted in these terms and conditions are reserved.
No part of our website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.
With the exception of the online courses and associated material (which are dealt with in our terms and conditions), the material on our website is provided on an “as is” basis, without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect with respect to our website.
All fees for customers based or registered in the UK exclude VAT (which will be charged at the prevailing rate also unless otherwise indicated) and are as set out on our website or the quotation (if applicable), unless in cases of obvious error.
We may charge additional fees for our services where these services have been requested by you and agreed with you.
Payment of an invoice rendered to the Client by The Training Hub is to be paid strictly paid by proforma or within 30 calendar days of the date of the issued invoice (subject to The Training Hub discretion). If payment is made within 30 calendar days, there shall be a discount for prompt payment.
If payment is made beyond the 30 calendar day period, The Training Hub’s charges shall be at its full rates which are as follows: £50 for each training credit invoiced plus VAT/£1500 for each bolt-on invoiced plus VAT/£750 per face to face training session invoiced plus VAT.
Payment plans are offered at our discretion. All discounts will be withdrawn should payment not be received within 30 calendar days of being due. Default credit price is £50 per credit. For bolt-on purchases, the price is £1500 per bolt-on. For each day your invoice is overdue, we will apply a charge of 8% per day.
All late payments have a reoccurring admin charge of £30 per month.
Any incentive accessed will be re-charged at the list price. This relates to free credits & face to face vouchers.
The free online courses we offer every 8 weeks can be used without a credit being taken, and any learner allocated the course while they are free has up to 90 calendar days before the free course will disappear. If the free course is completed, it will be logged permanently within the client and learner account as normal. Paid courses never expire.
Free access to mandatory online training is given at our discretion and will only be applicable from the date of the booking and not an extension of any current mandatory online access you may have.
Unless otherwise agreed, you shall pay our invoice in full and in cleared funds and without deduction or set-off, within 30 calendar days of the date of this invoice by BACS to the following account:
Payment can also be made via debit or credit card via Paypal or cheque.
It is at the company discretion to revoke the 30 calendar day payment terms and request an invoice to be proforma.
View the technical specifications required to use the Learning Platform or telephone our Customer Services team. To the extent permitted by law, we accept no responsibility or liability for your failure to use all or part of the Learning Platform due to your computer system not meeting the specifications required to utilise the Services. We are under no obligation to provide the Services by an alternative means if your computer system does not meet the specifications required to utilise the Services.
Unlimited Access is for every adult working in that requires genuine use for their duties within the sector they have an account with. Clients are prohibited from re-selling or granting access to anyone outside of their establishment. The Training Hub Group reserve the right to limit or deny access to users found to be in breach of these conditions.
The Training Hub offers a Fair Refund Policy Equitable Upon purchasing any of our training services.
Should you purchase an online course, package or bundle of credits, you have the right to claim a full refund within 7 calendar days. Refunds need to be requested in writing to payments@thetraininghub.co.uk.
Should any of the credits within the package/bundle or Online courses purchased have been started or completed then we reserve the right to refuse a refund or charge for the credits used at the individual price per credit.
To receive a full refund within 14 calendar days of purchasing your bundle or package you must not have started, allocated or used any of your credits.
No refunds will be given on any Online courses that have been completed and signed off.
All face to face training booked must be cancelled 7 calendar days before the session taking place. Otherwise, 100% of the cost will be charged.
Customers may place an order with us through our website concerning the Services sold on our website. We will send a welcome email acknowledging your purchase, which constitutes the start of the contract between us to provide our Services to you.
Save to the extent permitted by law, we (and any of our group companies and the officers, directors, employees, shareholders, sub-contractors or agents of any of them) exclude all liability and responsibility (including without limitation in respect of negligence) from any amount or kind of loss or damage arising out of or in connection with your use of this website.
We do not exclude or attempt to limit in any way our liability:
Subject to the exclusions/limitations set out above, we shall not be liable to you for any indirect or consequential loss or damage of any nature whatsoever arising and whether caused in tort (including negligence), breach of contract or otherwise (even if foreseeable), any loss of income or revenue, loss of business, loss of profit of contracts, loss of anticipated savings, wasted third party costs, and/or loss of data, management or office time.
Links to third party websites on our website are provided solely for your convenience. If you use these links, you leave our website. We have not reviewed all of the third-party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to by our website, you do so entirely at your own risk.
You can contact us via :
Email: info@thetraininghub.com
Address: 125 Deansgate, Manchester, M3 2BY
Write to Us:The Training Hub Group, 18 –22 Mosley Street, Manchester, M2 3AG
This privacy policy is for The Training Hub Group Ltd (‘our’, ‘we’, ‘us’) registered company number 11345276 with registered address 281 Palatine Road, Manchester, M22 4ET
In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.
The Training Hub Group Ltd is committed to processing personal information about its customers in ways that comply with its legal and
We respect and value the privacy of everyone who enquires or purchasesour servicesand will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.What
The policy sets out how we use personal data.
The Training Hub Groupwill not share your data with any other third party. We will, from time to time, contact you about our service and any changes or additions to your e-learning courses.
Data collection
The Training Hub Groupmay collect personal information which we receive when you:
We may collect the following types of information:
Appropriate firewall technology is usedwithinto prevent unauthorised access. All personal data is backed up daily, and archives are stored off-site in a secure location.
We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.
The customer organisation data (organisation name, address, URL and key business and contact information) will be stored securely on The Training Hub Group’s Customer Relationship Management (CRM) system for the purpose of managing the relationship and service, ensuring satisfaction and awareness of products and developments.
The organisation’s individual learner data (first/last name and email) will be stored on The Training Hub Group’s Learner Management System (LMS) to enable learners to access the online learning service, complete courses, answer questionnaires, access resources, record learning progress and download personalised certificates.
The Training Hub Groupwill invite customers to renew their service before the serviceexpiry date. If the organisation chooses not to renew the service, access to thepaidcourses and will no longer be availablebut you will still have access to free courses via The Big Initiative. Three months after the contract expiry date has passed, ifno service renewal has been agreed –we will:
An individual learner can request that The Training Hub Groupdeletes any personal data and training history.
Our Sites and Services do not target and are not intended to attract children under the age of 10.
The Training Hub and associated companies do not knowingly solicit personalInformation from children under the age of 10. Should we learn or be notified that we have collected information from users under the age of 10, we will immediately delete such personal information. If you are under 10in your country of residence, please ask your parent or guardian to provide their information for you.
We may contact you for marketing purposes if you have consented to receive marketing information, if you have made an enquiry regarding The Training Hub Groupservices, or if it has been identified that The Training Hub Groupservices may be of legitimateinterest to you. We do not use your data in away you would find intrusive or which could cause harm, and you have the right to stop us from contacting you for marketing purposes at any time. Please email info@thetraininghub.com
We use your information to:
Keeping your information safe and secure
The Training Hub GroupLearning Ltd is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used,shared or destroyed, and against it being lost.
Under the GDPR, individuals can ask for confirmation that their data is being processed and access it. The Training Hub Groupreserves the right to make a reasonable charge for the information where a request is manifestly unfounded or excessive, particularly if it is repetitive. Once an individual’s identity is verified, The Training Hub Groupwill endeavour to respond without delay, and within the one month specified by law.
Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties.
This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities. All our systems are located within the UK or EEA
We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.
The TrainingHub Groupoperates an email newsletter programme through the website, used to inform subscribers about products and services we supply through the website. You can also manage your subscriptions if you write to us.
Email marketing campaigns sent to you byus may contain tracking facilities within the actual email. Your activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity, other activity around how you access and view the emails and tracking with the aim of improving your experience and how we present our email newsletter going forward.
This information may be usedto refine future email campaigns and supply you with more relevant content based on your activity.
You will be able to unsubscribe from an email newsletter from us by clicking the applicable unsubscribe link in our email –or other instructions provided by us in the email.
We use a chat function on the TheTraining Hub Groupwebsite. All information handled by our chat client is considered private and protected by the highest levels of security. Non-public information is not stored in its database. All chat sessions and user data are maintained and archived on secure servers.Access to your chat data is password protected and passwords are account specific.
This website uses cookies to improve your experience when visiting the website. Cookies are small files saved to your device that track, save andstore information about your interactions with and usage of the website. This allows the website, through its server to provide you with a tailored experience within this website.
We use the following cookies:
By continuing to use this site, you are accepting our use of these cookies that make advertising and communications more relevant to you and your interests, and further help us to improve the site.
Other cookies may be stored on your device by external vendors when this website uses referral programs, sponsored links or adverts. These cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected without your consent.
Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.
We participate with social media platforms subject to their privacy policies and terms.
You should use social media platforms wisely and communicate/engage upon them with due care and caution in regard to your own personal data. We will not request personal data through social media platforms. If you want to discuss something of a sensitive nature, then please use a more appropriate channel such as a telephone call or email.
This website may use social sharing buttons which help share web content directly from web pages to social media platforms. You should use these buttons with care. Note that the social media platform may track and save your request to share a web page through your social media platform account.
We share web links on social mediapages. Sometimes, these links can be shortened. These shortened URLs or even the displayed URL can be hacked or otherwise changed against our wishes to divert you to another site.We are not responsible if you are redirected to the incorrect site.
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in September 2019
You can contact us via :
Email: info@thetraininghub.com
Address: 125 Deansgate, Manchester, M3 2BY
Write to Us:The Training Hub Group, 18 –22 Mosley Street, Manchester, M2 3AG
