Complaints And Allegations Fostering - Wales Compliant

Please consider face-to-face training if you have a large group of learners requiring this subject

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Overview

Complaints and allegations are an unfortunate aspect of the care sector. Sometimes, these are true and, sometimes, they are malicious. It is common, for instance, for parents to use contact with their child to criticise the standard of care. Although distressing, carers can find it easier to deal with if they understand that the reason for these complaints can sometimes stem from the parent’s anger and feelings of inadequacy. In this course, learners can discover more about managing complaints and allegations.

The learning objectives are as follows:

  • To know where complaints and allegations come from and why they are made
  • To understand how to respond to an allegation
  • To understand the legislation around safe caring to help minimise the risk of allegations being made
  • To gain an understanding of how your agency supports carers through the process of an allegation

This course meets the Training, Support, and Development Standards as outlined in The Fostering Services (England) Regulations 2011.

Should you have 5 or more learners requiring this training please consider the face to face option we offer.

Should you wish to discuss your needs before making a booking, please go via our live chat.

Breakdown of Units
UNIT ONE
Course

Unit one is your course. Designed using interactions, gamification, videos, reading & reflective practises

Some subjects have less or more modules
UNIT Two
Quiz

Unit two is an assessment to gauge how much knowledge you have retained. In some course this unit is within the course

Some subjects have less or more modules
UNIT Three
Handbook

Unit three is a comprehensive handbook that you can download - based on the course - to support you in the future if you need a recap. In some courses, this unit is within the course

Some subjects have less or more modules
Unit Four
LOR

The learning outcome review is designed to ascertain what the learner has learnt & how the knowledge will be implemented day to day

Some subjects have less or more modules

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